Honestly dude ive been with admiral since day one and they have been great.
Not entirely sure how you can get poor customer service, i never hold for long when i call, they always sort out any issues i have, always do me good deals etc
I was with elephant for a few years which is the same company and I'm in the same boat as Matty..never had any problems with communication etc..I went through a stage of changing my car about 4 times in 5months and they were brilliant when it came to that. No charges,swapped over within 5-10mins on the phone and new documents within 3 days of the change overs.
I've used Admiral/Elephant various times over the years and never had any problems with them (though, touch wood, I've never actually had to make a claim). Cheapest quote by quite a long way for my R, and good level of cover too.
I've been with admiral since I past my licence and on a multi car policy with my mum and they have always been the cheapest!! Hence why I'm only 20 and managed to get insured on a 250 with out paying a stupid amount!
I was PM'd by a member on here that they don't insure caged cars........after doing an online quote (and declaring exhaust, cage, climate, folding mirrors) I rang up, spoke to a nice lady, and they're fine with it.
A little bit of inside knowledge helps
I know a few people working in the company
If your going to heavily mod your car don't go with them
Admiral/elephand/diamond/bell etc will not insure your car if you have more than 6 modifications
And will only cover power increases upto 25%morr power
However they are good service and the cheapest around for young drivers
Reasonable price for my area with 12000 miles, including business mileage, exhaust and some small things and 5yrs NBC (24) £800
I had a non fault accident whilst insured with Admiral and they were probably the most helpful company I have ever been in touch with.
The ONLY issue I have with them is the "Under 25's compulsory excess" which wasn't detailed on my policy and I was only made aware when renewing and at £500 that would've almost killed me.
Too expensive for me now anyway, back to Direct Line at almost half the price!
I've been with Admiral for so long now. I've never had anyone beat them on price - especially since moving to multi car 2 years ago.
With regards to customer service i haven't had any issues (touch wood) but i haven't needed to use it that much in fairness.
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